MROD HEALTHCARE LLC/REFUNDS POLICY
All services shall be deemed to have been carried out to the Client’s satisfaction unless written notice is received by MROD HEALTHCARE LLC, within 24 hours of work being completed. Since most of the services offered under by MROD HEALTHCARE LLC are services in nature, there is no return of the services availed through MROD website, but certain refund and cancellation policies apply which may differ or vary from time to time and service to service. The client is requested to sign a service delivery receipt/invoice every time the service is completed. If any client doesn’t want to sign, he/she (client) will be obliged to bear the risks of not signing it. Any service-related complaints will be fully investigated, and attempts will be made to resolve it to Client’s satisfaction.
MROD HEALTHCARE LLC, will offer refunds purely based on facts concerning an individual case. There will be no refunds for cancellations post a registration, unless sufficiently provided evidence for – mistaken denominations, factual errors, inaccurate payment deductions, duplicate payments, or any other instance where refund is agreed by management.
Refunds if any will be made to the same card or account using which the payment was initially made and it will be processed only after verification of the account holders’ credentials. No cash or cheque refunds will be made under any circumstances.
- Users cannot return the same order more than once.
- MROD HEALTHCARE LLC, shall not be responsible in case communication is not received by the customer due to incomplete contact details given by the individual.
- Customers requesting serial or repeated refunds may be blocked to access the services provided on the website.
- For claiming refund, the payee should provide valid invoice of the services paid & ID documents of the customer who is seeking refund so as to be able to get the refund.
- No interest will be paid on refund
All refunds would be made in time frame of 7-15 days. Any query with respective agreed refund can be addressed to customerservices@mrodhealthcare.com the receipt number against which refund is requested for.
MROD HEALTHCARE LLC, reserves the right to modify/change the policy without prior intimation/publication/prior information.
REFUND POLICY FOR HOME HEALTHCARE PACKAGES
Proportionate refund is given for the balance period in case the services have not been availed, this will be at the discretion of MROD HEALTHCARE LLC, if the cancellation is requested during the service period/tenure.
REFUND POLICY FOR TELE-CONSULTATION PACKAGES
- If you cancel any time prior to 48 hrs, patient deposit will be unused and available for future bookings or refunded as per patient/client preference.
- Late cancellations within 24-48 hours of your appointment time are charged a cancellation fee of 50% of the fee for your scheduled appointment type.
- Cancellations made within 24 hours of your appointment time will be charged at the full consultation rate and no refund is applicable.